These Terms and Conditions outline the legal terms that apply to the use of our website. Please read this information carefully and ensure that you understand it before using our website and any of the services provided on it. By using the website, you are deemed to have accepted this document.
-
General Definitions
The website owner - www.casafavais.com - will hereinafter be referred to as the Owner.
Privacy Policy - document describing the procedures the Owner uses to collect and process data from those who visit the website.
Terms and Conditions - document establishing a set of rules (general or specific) that, along with other applicable laws, govern the use of this website.
User - anyone who accesses or uses this website.
-
Website Ownership
This website is the official website of the Owner, and its entire content is the property of the Owner.
These Terms and Conditions govern access to and use of this website. By using and accessing any part/section of this website or any service connected to it, the User declares acceptance of these Terms and Conditions and is bound by all obligations set forth in this document. If you do not accept them, please stop using this website immediately.
The Owner reserves the right to modify the content and services of this website, as well as these Terms and Conditions, at any time and without prior notice. Any changes will take effect from the exact moment they are published on this website. It is presumed that the User accepts the changes if they continue to use the website after the changes have taken effect.
Therefore, the Owner advises the User to regularly review the Terms and Conditions to check for updates and changes.
The Owner reserves the right, at any time and without prior notice, to remove the website and its contents. The Owner also reserves the right, at any time and without prior notice, to limit, refuse, or interrupt, partially or entirely, access to this website by any User.
The rights mentioned in this section may be exercised by the Owner without the need to provide any justifiable reason.
By purchasing any goods or services on this website, the User acknowledges that they are entering into a contract with the Owner.
-
Privacy
Personal data obtained through an individual’s use of this website will be strictly processed in accordance with our Privacy Policy, which can be consulted on our website.
This website uses cookies to enhance the User’s experience and provide a more efficient service. For more information, please refer to our Privacy Policy.
-
Intellectual Property
All content published on this website is owned and managed by the Owner. However, there may be situations where the published content is owned by third parties. In such cases, this content will only be made available with authorization from the respective third parties.
Copyrights and related rights, as well as industrial property rights, covering all information and content provided by the Owner and its partners on this website, as well as the software used to operate it, belong entirely to the Owner and/or its partners. This list is not exhaustive, and any other rights, situations, or content not mentioned herein are reserved.
The User is not authorized to modify, publish, transmit, share, transfer, reproduce, distribute, perform, process, assign, or commercially exploit, in whole or in part, the content or services (including the software) of this website.
However, the User is permitted to download or copy downloadable content from this website, provided it is done exclusively for personal use, respecting copyright and other intellectual rights, and provided that proper attribution to the above-mentioned trademarks is made in these reproductions.
The conduct described in the first part of this section is expressly prohibited unless previously authorized in writing by the Owner.
The Owner reserves the right to take legal action against anyone who engages in any of the prohibited conduct mentioned above.
-
Liability
The Owner does not guarantee to the User that the content or services provided on this website will meet or are suitable for fulfilling any needs or expectations of the User. The website may contain inaccuracies or errors, despite the Owner’s best efforts to act with the utmost accuracy in its activities.
The Owner and its partners will make every effort to avoid errors in the content on this website and to ensure User safety, as well as the reliability of the software used.
However, it is not possible to offer a total guarantee regarding the suitability, availability, absence of viruses (or other harmful components) of the software and services on this website, nor the accuracy of the information contained herein. The Owner therefore disclaims any responsibility for any direct, indirect, and/or incidental damages resulting from the use of this website; nor does it guarantee that any existing errors in the software will necessarily be corrected.
The Owner is not responsible for any damages suffered by the User and/or third parties that may arise from technical issues in capturing, viewing, or using the content that are not attributable to the Owner or due to non-updated content. The Owner is also not responsible for damages suffered by the User and/or third parties that may arise from any unauthorized use of the servers used by the Owner and/or all information and data hosted there. The Owner assumes no responsibility for damages resulting from possible situations of impossibility, delay, suspension, or interruption in access to this website due to technical failures or other reasons, nor does it guarantee uninterrupted access to the website free from disruptions resulting from technical problems.
Likewise, the Owner cannot be held responsible for any errors, deficiencies, or inaccuracies in the content, information, or services provided on this website.
The Owner cannot guarantee complete immunity of this website from hackers, viruses, or other intrusion software.
Downloading any material available on this website is at the User’s sole risk, and the Owner cannot be held responsible for any damage or loss of information resulting from the download.
The Owner disclaims any responsibility for the content of any other website. The Owner will not be liable for any loss or damage suffered by the User as a result of using a website connected to this website through links. The presence of links on our website to other websites does not provide any guarantee regarding the safety, timeliness, or suitability of the content on those websites, and no responsibility can therefore be attributed to the Owner.
-
User Responsibility
The User declares and warrants that:
- No material sent to the email addresses provided on the website contains defamatory, offensive, harassing, pornographic, obscene, offensive, intimidating, racist content, or content that incites any unlawful act or violates any third-party property rights, including, but not limited to, any Copyrights.
- User content is submitted by individuals of legal age. The User acknowledges and agrees that any and all elements submitted via email may be used by the Owner, subject to Copyright and Related Rights, Industrial Property, or Privacy and Data Protection laws, without any compensation or recognition owed.
- Pursuant to the previous point, the User grants the Owner a global, irrevocable, royalty-free, non-exclusive license, which is sublicensable or transferable, to use, reproduce, distribute, publicly perform, publicly display, transmit, and publish.
-
Orders
Orders on the website www.casafavais.com can only be made by individuals aged 18 or over. Upon placing an order, you will receive an email confirming receipt of the order, containing details of the ordered product. The order confirmation email should not be interpreted as acceptance of the order by Casa Favais.
If the order is rejected or altered for any valid reason, our Customer Support team will contact you via the email or phone number provided at the time the order was placed. Casa Favais may also reject, limit, or prohibit orders that may have been placed by vendors, resellers, or any other unauthorized parties selling Casa Favais products. You will not be charged for any order/item that was rejected.
-
7.1. Confirmation
An order will only be considered accepted upon the dispatch of the shipping confirmation.
The contract between Casa Favais and the User will only be formalized at the time of dispatch of the Shipping Confirmation. This contract applies exclusively to the products dispatched and does not cover any product included in the order for which Casa Favais has not issued a Shipping Confirmation. Therefore, Casa Favais is not liable for shipping any product that is included in an order and for which no Shipping Confirmation has been sent.
-
7.2. Price and Payment
By placing an order on the website www.casafavais.com, the User agrees to pay in full for all orders placed. You can view the available payment methods on our website or on our FAQ page.
The prices of products in the Casa Favais online store are periodically reviewed and include VAT (when applicable) at the rate in force in the country of delivery on the day the order is placed. The prices shown on each product detail page do not include shipping costs; however, these will be presented before the order is finalized. The total cost of your order will be displayed in the order summary before confirmation.
If you choose to make a payment in a currency other than the default currency of your bank account, a currency conversion fee may apply. Product prices may vary depending on the country.
-
7.3. Product Availability
Product availability is not guaranteed when placing an order. This may occur due to stock issues. In such cases, we may reject your order. If your order is rejected, you will be notified via the email or phone number provided when the order was placed.
-
-
Pricing and Other Errors
We make every effort daily to ensure that the information (such as product colors and features) on our website is as accurate as possible. However, various factors may affect the accuracy of this information. The specifications of your viewing device, screen, or its settings may impact the precision that Casa Favais aims to provide.
Occasionally, the information on the website may contain typographical, visual, or written errors, inaccuracies, or omissions that may relate, but are not limited, to product descriptions, pricing, or availability.
Any information regarding product pricing or availability is subject to change at any time.
-
Product Delivery and Acceptance
Casa Favais will use third-party services to deliver orders. The partners selected by Casa Favais for order delivery may need access to customer information, such as phone numbers and addresses, to confirm the delivery time and address, respectively. By placing an order on our website, the customer expressly agrees to the sharing of necessary data with the delivery company.
Each order will be assigned an order number so you can track the shipping status. You can monitor the delivery status of your order by logging in. Due to stock availability or other valid reasons, an order with more than one item may be shipped separately. When this occurs, each shipment will include a tracking number so you can follow the status of each shipment.
-
Warranties
Items sold on the website www.casafavais.com are protected by a warranty against manufacturing defects or any irregularities in the product. To make use of the warranty, you should:
- Contact us via email at info@casafavais.com or visit one of the Casa Favais stores, presenting the order invoice as proof of purchase.
-
Returns and Exchanges of Orders
If you wish to return an item, whether due to dissatisfaction with the product or for another reason, we will accept your return, provided the item meets the following requirements:
- The item must be new;
- It has not been used.
This Return Policy does not invalidate or affect your legal rights under the applicable legislation, including your legal right of withdrawal.
The refund for returned items will be issued in the same form of payment used to purchase the product.
You can return or exchange an order placed on the website www.casafavais.com using our available return method. All returns or exchanges of items must be made within 14 days from the date of receipt of the order. If, for any reason, your order is received in multiple deliveries, the 14-day period for returning any item begins on the date of receipt of the last delivery.
-
11.1 Exchange Process
To initiate the exchange process, please follow the steps below:
- Contact Casa Favais at info@casafavais.com, providing proof of purchase.
- Once we verify the condition of the product to be exchanged, a new product will be sent.
Note: Casa Favais will only cover the shipping costs for the new product. All other costs are the responsibility of the customer.
-
11.2 Return Process
To initiate the return process, please follow the steps below:
- Contact Casa Favais at info@casafavais.com, providing proof of purchase.
- Once we verify the condition of the product to be returned, the amount will be refunded via bank transfer.
Note: Return shipping costs are the responsibility of the customer. Additionally, products purchased in promotional campaigns cannot be returned.
-
Right of Withdrawal from the Contract
The User has the legal right to withdraw from the contract within 14 calendar days after the contract’s conclusion. The right of withdrawal from the contract may be exercised for any reason. To do so, the User must inform Casa Favais of their intent to withdraw from the contract by emailing info@casafavais.com.
If you choose to exercise the right of withdrawal for any order, Casa Favais will:
- Refund the amount paid for the products. Please note that Casa Favais is legally authorized to reduce the refund amount if it is determined that any product has been mishandled by the User. If, for any reason, the refund is issued before we have had the opportunity to inspect the product, and upon careful evaluation, we find signs of mishandling, you may be charged accordingly;
- Refund the cost of the order’s delivery;
- Process the refund as promptly as possible, within a maximum of 14 days after being notified of the intent to cancel/withdraw from the contract;
- Casa Favais may withhold the refund until the products are received back or until proof of return is provided.
If you receive the item before deciding to cancel/withdraw your order:
- You must return the item within a maximum of 14 days from the date you inform Casa Favais of your intent to cancel/withdraw your order.
- Unless the item is defective or not as described, if you wish to cancel/withdraw from the order, you will be responsible for the cost of returning the product.
-
Promotions
The website www.casafavais.com may, at any time, conduct activities such as sweepstakes or promotions that require the submission of information or materials to participate. Each event will have specific rules and policies, which the User will be made aware of prior to participating. It is the User’s sole responsibility to accept, complete, submit, or comply with any terms set forth for the various activities.
-
Disclaimer of Warranties
By making a purchase on the website www.casafavais.com and upon receiving your order, the User is solely responsible for following the guidelines, safety rules, and precautions provided with each product.
Casa Favais disclaims any liability that may arise from the improper use, negligence, or abuse of the products sold on the website www.casafavais.com.
-
Final Provisions
If any provision of this document is declared null, ineffective, or is annulled, such a situation will not affect the validity or effectiveness of the remaining clauses, which will remain fully in force under Article 292 of the Civil Code.
Portuguese Law applies to all matters governed by these terms and conditions. Without prejudice to cases duly referred to under Portuguese Law, the parties agree that the courts of the Owner’s jurisdiction shall have the authority to resolve any disputes arising from the contract.
-
Contact Us
If you have any questions regarding the Terms and Conditions outlined in this document, please email us at info@casafavais.com.