We accept payments by credit or debit card, PayPal, MB WAY, ATM, and Bank Transfer (for orders up to €10, only this method is available). Only one payment method can be used per order.

To check the status of your order, simply log in to our online store and go to the “My Orders” section.

To cancel your order, please send an email to info@casafavais.com.

If the order has already been processed, you should proceed with a return. The refund will be made via bank transfer.

We currently ship to Mainland Portugal and Islands, Mainland Spain, Balearic and Canary Islands, France, Greece, and Italy.

Yes! Pickup at our Vila do Conde store is free, regardless of the order value. If you have any questions, contact us at encomendas@casafavais.com.

Shipping costs vary depending on the delivery address. However, we offer free shipping under the following conditions:

• Mainland Portugal: orders over €80
• Azores and Madeira Islands: orders over €200
• Mainland Spain: orders over €110

*Excludes professional fishing items.

The delivery timeframe is determined by the shipping company responsible for the delivery. Once your order is dispatched, you will receive an estimated delivery time.

After your order is dispatched, we will send you an email with the tracking number. You can use this number to track the progress of your order on the shipping carrier’s website.

Yes. Before the order is dispatched, just send an email with the order number and the new shipping address to info@casafavais.com.

If your order arrives damaged or incomplete, please contact us at info@casafavais.com, and we will resolve the issue as quickly as possible.

You have 14 days after receiving your order to return items. Make sure the product is returned with all original items, including the invoice and intact packaging. The pickup cost is similar to the shipping cost and will be charged as part of the return process.

*Promotional items cannot be returned.

Contact us at info@casafavais.com with your order number and the items you wish to return. We will provide you with the necessary instructions to complete the process.

You can contact us at info@casafavais.com, providing proof of purchase. After we verify the condition of the product to be exchanged, a new product will be sent.

Casa Favais only covers the shipping costs for the new product. All other costs are the customer’s responsibility.

Yes, you can return a single item from your order.

The pickup cost is similar to the shipping cost and will be charged as part of the return process.

No, items purchased during promotional campaigns cannot be returned.

The refund is processed within 14 days after we receive notification of the return. The amount will be refunded using the same payment method used for the purchase.

Yes, all our equipment comes with a 2-year warranty, provided by the respective brands.

The costs associated with returns and item pickups are the responsibility of the customer.

If you have any questions about a product, you can contact us via WhatsApp at +351 934 010 330. We will respond as quickly as possible and appreciate your patience.

Additionally, you can also visit our stores! Our team of specialists will be happy to help you choose the ideal equipment for your fishing trips.

You can contact us via email at info@casafavais.com.

Yes, we have two stores in Portugal. Visit us and explore the best fishing brands in the world!

Casa Favais does not sell products at wholesale prices. For more information, you can contact us via email at info@casafavais.com.