Alternative Dispute Resolution

Alternative Dispute Resolution (ADR) allows all consumers to turn to official entities for help in resolving or guiding any conflicts.

In compliance with Law No. 144/2015, it is hereby informed that in the event of a dispute, the consumer may resort to one of the following Consumer Alternative Dispute Resolution (ADR) entities, without prejudice to judicial courts:

• National Center for Information and Arbitration of Consumer Conflicts

  www.cniacc.pt

• Arbitration Center of Consumer Conflicts of the Coimbra Region

  www.cacrc.pt

• Lisbon Consumer Conflict Arbitration Center

  www.centroarbitragemlisboa.pt

• Arbitration Center of the Autonomous University of Lisbon

  www.arbitragem.autonoma.pt

• Consumer Conflict Arbitration Center of the Autonomous Region of Madeira

  www.madeira.gov.pt

• Consumer Information and Arbitration Center of Porto

  www.cicap.pt

• Arbitration Center of Consumer Conflicts of Ave, Tâmega, and Sousa

  www.triave.pt

• Information, Mediation, and Arbitration Center of Consumption (Consumer Arbitration Tribunal)

  www.ciab.pt

• Information, Mediation, and Arbitration Center of the Algarve

  www.consumoalgarve.pt

For more information, please consult Portugal’s Consumer Portal: www.consumidor.gov.pt